Network Customer Relationship Manager

Manage a portfolio of network customer accounts to protect existing revenue and grow bookings through renewals and upgrades. Own re-term, renewal, and upgrade opportunities from customer outreach to execution, coordinating with internal teams and vendors. Serve as a primary escalation point for customer issues and ensure timely follow-through on inquiries and incident resolution.

3+ years of client relations or account management experience. 1+ years of sales-related experience in a B2B environment. Experience with telecommunications, network, internet, data, or cloud solutions. A bachelor’s degree or equivalent practical experience is preferred.