Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)

Handling and resolving escalated customer inquiries via email, chat, and phone. Investigating problems thoroughly and documenting findings clearly in internal tools. Proactively reaching out to customers to provide solutions and support, including follow-up calls as needed. Identifying and proposing improvements to processes based on customer feedback.

2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment. Previous experience supporting B2B clients. Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator. Proficiency in Google Drive and Office tools (Advanced). Working proficiency in Portuguese and Intermediate English.

Competitive salary and stock options.