What You'll Do
Oversee and assist Core Support staff in resolving technical issues and maintaining customer satisfaction. Ensure processes are being followed to reduce ticket backlog, improve response times, and ensure efficient queue management. Provide technical leadership, training, and ongoing guidance to support representatives. Monitor and evaluate team performance metrics, acknowledging achievements and addressing areas for improvement.
What We're Looking For
2 year degree preferred. Experience with Gmail and Google Docs. Experience with MS Office (Word and Excel). Strong verbal and written communications skills. Excellent time management and organization skills.
What We Offer
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
On-site