What You'll Do
Manage the analysis, tracking, and resolution of customer complaints, ensuring effective implementation of corrective actions and continuous process improvement. Lead communication with suppliers regarding quality claims, managing corrective actions, cost recovery, and issuing credit notes as necessary. Implement and ensure compliance with Operational Excellence guidelines in Mexico, aligning local initiatives with corporate strategy.
What We're Looking For
Bachelor's degree in Administration, Industrial Engineering, International Business, or related fields. 3-5 years of experience in a similar position. Advanced English proficiency. Knowledge of Quality Management Systems and Lean Manufacturing.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote