Partner Support Specialist

Manage non-standard, complex, or sensitive cases that require dedicated follow-up, acting as the key reference point for resolving agent doubts and inquiries. Develop deep specialization in specific workflows and internal tools, acting as the definitive subject-matter expert for the team. Investigate the underlying causes of complex cases, proposing structural fixes, and piloting new workflows and macros to proactively prevent repetitive problems.

Proven experience leading teams or initiatives, with a clear track record of executing projects, implementing workflows, and guiding peers. Exceptional technical and analytical aptitude, with a knack for deconstructing complex operational issues and internal tool errors. Highly organized with experience creating and maintaining comprehensive playbooks, macros, and internal training materials.

Attractive compensation package with room to grow. 20 days of paid annual leave to support your well-being and personal time outside of work. Hybrid work setup: home office friendly with a central Buenos Aires office location.