Grupo QuintoAndar | Supervisor(a) de Operações – Reclame Aqui

Lead and develop a team of approximately 17 analysts, conducting regular 1:1s and structured feedback sessions. Monitor operational and quality indicators, identifying deviations and proposing actions to improve results. Collaborate with external partners to monitor performance and quality, and bring insights for process improvements.

Previous experience in leading customer service or operations teams. Strong people management skills, including conducting 1:1s and structured feedback. Proficiency in operational and quality indicators management, with the ability to create data-driven action plans.

Hybrid work model with three days in the office per week, located in São Paulo/SP. The work schedule is Monday to Friday during business hours, with flexibility in start and end times.