Colombia Customer Support Team Lead
SezzleCore Responsibilities
The Team Lead will guide and support customer support specialists to ensure exceptional service delivery, while also assisting in team building through recruitment and interviews. Responsibilities include overseeing customer inquiry resolution, fostering a culture of excellence, and acting as a liaison between the Colombia team and global leadership.
Requirements
Candidates must have previous experience in a customer support leadership role within a fast-paced setting, possessing excellent written and verbal communication skills in both English and Spanish. A Bachelor's degree or equivalent experience, strong problem-solving abilities, and a commitment to high standards are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote