Client Success Technical Manager (Brasil)

Act as the main point of contact and trusted advisor for a portfolio of client accounts. Manage daily client requests, including incident resolution and platform configuration. Provide onboarding, training, and ongoing support to clients to maximize their use of the ticketing platform. Collaborate with internal teams to ensure a seamless client experience and support on-site operations during live events.

Experience in customer support, ideally in a SaaS environment. Fluent in Portuguese and English, with Spanish as a plus. Tech-savvy and detail-oriented, with a valid driver's license for occasional on-site support. Knowledge of the ticketing industry is a big plus.

Hybrid work setup with flexibility to work from home while being based in the São Paulo office, requiring a minimum of 3 days per week on-site. Includes private health insurance fully paid by Fever, a monthly food and dining allowance, and a monthly transportation allowance.