Especialista de Customer Journey | Jornada do Cliente

Map end-to-end customer journeys, considering both customer and internal perspectives. Identify friction points, gaps, and redundancies in processes, and conduct root cause analysis. Collaborate with cross-functional teams to co-create solutions and test proposals with customers.

Bachelor's degree in Engineering, Administration, Economics, Computer Science, Information Systems, or related fields. Solid experience in Customer Journey Mapping, Service Design, or Customer Experience (CX). Strong analytical skills and experience in qualitative research with clients.

This position is 100% on-site at Av. Nove de Julho. The company offers a collaborative work environment focused on customer experience improvement.