Business Complaints Officer

Investigate customer complaints and provide timely final responses. Ensure customers receive fair outcomes to their complaints while understanding regulatory obligations. Collaborate with stakeholders and servicing teams to improve internal processes based on customer feedback.

Excellent written and verbal English skills. Proficient with Google Workspace and Office suite. Strong attention to detail and ability to work independently. Problem-solving skills and a customer-focused mindset are essential.

Flexible working model with an annual self-development budget. Health and dental allowance for you and your dependents, along with paid time off including vacation and sabbatical leave.