Customer Service Representative (Full-Time)
Sagan RecruitmentCore Responsibilities
Location: Remote (LATAM talent with home services experience (specifically HVAC and/ or maintenance coordination) Salary Range: Up to 1500 USD/month Preference: Both men and women can apply, but the client is highly inclined toward hiring a female candidate. NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents an established and rapidly growing residential, commercial, and industrial installation company with nearly six years of proven success in the home services industry. We pride ourselves on delivering top-tier service to our clients. As our business expands, we are looking for a dedicated administrative professional to grow with us and support our daily operations. Position Overview: We are seeking a highly proactive, friendly, and tech-savvy Customer Service Representative to join our team full-time. As the voice and first point of contact for our business, you will manage daily phone operations, coordinate scheduling, and assist with our transition to a new CRM platform. The ideal candidate is a fast learner who thrives in a dynamic environment and is eager to take on new responsibilities as the company evolves. Key Responsibilities: Call Management: Answer and manage all incoming customer inquiries throughout the business day with a warm, professional, and helpful demeanor. Lead Generation & Outreach: Place outbound calls to new leads to qualify prospects and convert inquiries into booked appointments. Scheduling & Coordination: Efficiently schedule project estimates, job installations, and follow-up appointments to optimize our technicians' routes. CRM Management: Navigate our current CRM (Housecall Pro) daily while actively assisting in our ongoing migration to a new platform (ServiceMinder). Administrative Support: Handle general administrative duties and embrace additional operational responsibilities as the role and company grow Must-Haves (Required Qualifications): Tech-Savvy: Strong computer skills with the proven ability to quickly grasp and adapt to new software, processes, and technologies. Customer-Focused: A naturally friendly, approachable, patient, and professional communication style, both verbal and written. Proactive & Fast Learner: Highly organized, detail-oriented, and capable of working efficiently in a fast-paced environment without needing constant micromanagement. Reliable Availability: Dependable ability to cover the phones and manage tasks throughout standard full-time business hours. Nice-to-Haves (Preferred Qualifications): Candidate Profile: Female applicants are preferred for this role, but male applicants with a strong background are welcome and encouraged to apply. HVAC & Home Services Experience: Candidates with prior customer service or dispatching experience in HVAC, home services, installation, or related trades are strongly encouraged to apply. Language Skills: Bilingual proficiency in English and Spanish is highly preferred. Software Familiarity: Previous experience utilizing CRM tools like Housecall Pro or ServiceMinder is a significant plus. Why Join Us? Opportunity to grow alongside a thriving business. Dynamic, supportive, and fast-paced work environment.
Requirements
Candidate Profile: Female applicants are preferred for this role, but male applicants with a strong background are welcome and encouraged to apply. HVAC & Home Services Experience: Candidates with prior customer service or dispatching experience in HVAC, home services, installation, or related trades are strongly encouraged to apply. Language Skills: Bilingual proficiency in English and Spanish is highly preferred. Software Familiarity: Previous experience utilizing CRM tools like Housecall Pro or ServiceMinder is a significant plus.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote