Assistente Atendimento II (Canais Reputacionais)

Provide consultative and humanized support to critical customers, focusing on reversing negative experiences. Ensure effective communication with clients through multiple channels, including phone and WhatsApp. Monitor and manage cases to deliver solutions and follow up with clients within agreed timelines.

Excellent written and verbal communication skills. Resilience and emotional intelligence to handle conflict situations. Analytical and problem-solving skills with a sense of urgency.

Opportunity to work in a hybrid model, based in Curitiba (PR). The company offers a comprehensive benefits package focused on health, well-being, and family support.