Workforce Sr Analyst
StoriCore Responsibilities
The role is responsible for generating accurate volume forecasts and staffing requirements across all lines of business. It also involves developing AHT glide paths and analyzing the impact of new agent waves on operational metrics.
Requirements
Requires a bachelor's degree in Administration, Engineering, or a related field with at least 3 years of experience in WFM or operational analysis. Proficiency in WFM software and advanced Excel skills are highly desired.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site