Social Media Customer Support Consultant (SMCSC)

Respond to customer inquiries and issues through social media and digital channels. Provide personalized and brand-aligned responses while guiding customers to appropriate support paths. Identify trending issues and escalate urgent situations according to established procedures. Support Voice of the Customer initiatives by identifying recurring customer pain points and improvement opportunities.

High School Diploma required; college coursework or degree in related fields preferred. Minimum 1-2 years of experience in customer service or social media support. Strong understanding of social media platforms and digital customer care. Excellent written communication skills in Spanish and basic English.