Technical Support Agent (TSA) - Tier 1 ENG

Provide technical support and customer service through inbound and outbound calls, email, chat, and e-ticketing. Diagnose, troubleshoot, and resolve customer-reported hardware, software, and networking issues. Document customer interactions and ensure proper follow-through until resolution.

High School Diploma required, with a Technical Vocational Course in Computer Maintenance and Repair or equivalent. Minimum one year of experience in a technical support or customer-facing role. Strong knowledge of Windows operating systems and PC hardware preferred.