BANAMEX UX Researcher Senior (C13) Canales Digitales AFORE

Lead the user experience research strategy to identify needs, behaviors, and improvement opportunities in digital products and services. Design and execute qualitative and quantitative research strategies, coordinate user interviews, ethnographic studies, focus groups, usability tests, and prototype validations. Translate research findings into actionable recommendations for Product, Design, Technology, and Business teams.

6+ years of experience in UX Research or related fields. Experience leading research for complex digital products and collaborating with multidisciplinary teams using Agile methodologies. Bachelor's degree in Psychology, Design, Marketing, Communication, Anthropology, Sociology, or related fields. Advanced English proficiency.