Operations Manager I

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach financial goals through data collection and forecasting. Manage and review operational reports and create relationships with client partners. Provide leadership and guidance to direct reports to ensure consistent administration of company policies.

Associate's Degree in a related field with more than seven years of experience, including at least two years of Progressive Management Experience. Call center experience preferred. Excellent communication skills, both written and verbal, and the ability to mentor and coach a team.