Customer Excellence Senior Analyst - Bogotá (Trilingual Experience)
NubankCore Responsibilities
Deliver first and second level customer support across chat, email, back-office, and phone channels. Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types. Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.
Requirements
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments. Bilingual proficiency in Spanish plus at least one additional language such as English, Portuguese, German, Italian, or French. Strong analytical and data-driven mindset with the ability to read metrics and turn insights into action.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site