What You'll Do
Monitor experience and operation indicators such as CR, Rechamada, CSAT, and FRT. Investigate root causes of customer service interactions and map end-to-end processes to identify bottlenecks. Propose improvements for self-service journeys in collaboration with product and UX writing teams. Build action plans with delivery owners and present weekly performance indicators to stakeholders.
What We're Looking For
Experience in data analysis, customer experience, operations, or continuous improvement. Ability to map and design end-to-end processes, including flows and decision criteria. Strong analytical thinking and problem-solving skills, with a focus on results and impact delivery.
What We Offer
The company offers a dynamic work environment that promotes innovation and results. They emphasize diversity and inclusion, providing a supportive atmosphere for all employees.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote