Supervisión de Mejora Continua y Soporte a la Operación - Fintech
Mercado LibreCore Responsibilities
Lead the team of analysts in the operational Back Office. Ensure training and support for Collections, Tele-sales, and Solutions Services operations in Argentina, Mexico, and Chile. Control the proper use of collection tools and document processes according to established procedures. Maintain efficient processes for user case management while ensuring a positive customer experience.
Requirements
Professional degree in Industrial Engineering, Economic Sciences, or related fields. Minimum of 5 years of experience in similar positions. Proven experience in leading teams and agile problem-solving skills.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site