Bilingual Customer Support & Admin Assistant (English/Spanish)
Sagan RecruitmentCore Responsibilities
Key Responsibilities: Customer Support: Handle incoming calls and respond to inquiries from English and Spanish-speaking customers during business hours. Provide friendly, professional support in the customer’s preferred language and escalate issues when needed. Maintain accurate records of interactions and follow-ups. Administrative Support: Manage and update schedules, records, and internal trackers. Coordinate logistics and provide scheduling support. Process basic invoices and track expenses using provided templates. Recruitment Coordination (Checklist-Based): Post job ads on platforms such as Indeed, CareerPlug, and Craigslist using provided templates. Conduct brief initial phone screens using structured scripts and scorecards. Log applicant information and endorse qualified candidates to the hiring lead.
Requirements
Qualifications: Fluent in both English and Spanish, written and spoken. At least 1 year of experience in a BPO, call center, or customer service role. Comfortable handling phone calls professionally and confidently in both languages. Organized and reliable with good attention to detail. Able to follow structured processes and checklists independently. Stable internet connection and a quiet work setup at home. Available to work US business hours (CST/PST). Nice-to-Haves: Experience with scheduling tools, CRMs, or admin software. Familiarity with Google Workspace (Docs, Sheets, Calendar). Background supporting service-based businesses, education, events, or community-focused organizations.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote