Operations Manager

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach financial projections through data collection and forecasting. Manage and review operational reports and create relationships with client partners. Conduct regular one-on-ones with direct reports to review performance and provide coaching.

Associate's Degree in a related field with more than seven years of experience, including at least two years of Progressive Management Experience. Call center experience preferred. Demonstrated ability to coach, develop action plans, and analyze work processes.