Mgr Site Ops

Serve as a primary point of contact and liaison to internal functional departments. Provide strategies to improve sales campaigns and track issues with action plans for growth. Establish positive relationships with colleagues and customers, effectively handle client escalations, and optimize programs for productivity.

College degree or equivalent experience. 3+ years of supervisory/management experience, preferably in BPO Sales. Strong knowledge of customer contact center operations and proficiency in MS Word & Excel. Demonstrated leadership skills and strong verbal and written English communication skills.