CALL CENTER REPRESENTATIVE IT SERVICES RBS

Handle inbound calls from ATS team members and log activity in the service desk system. Monitor the service desk ticketing software to prioritize inbound tickets received by email and assign them to the correct board. Provide ongoing support and status updates for existing support tickets. Escalate to ATS management as needed.

Minimum college degree or equivalent technical or professional qualification in life sciences, healthcare or a related field. 1-2 years of experience in a customer service role, preferably in IT. Excellent written and verbal communication skills in English language (B2+ level or above). Strong MS Office and computer skills.

Salary to be agreed upon. Direct contract with GBS Americas for an indefinite term.