What You'll Do
Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams. Collaborate with customers' developers and support personnel to resolve complex problems. Analyze customer trends and report observations to improve support processes.
What We're Looking For
4+ years of relevant experience. Good knowledge of RESTful technology and APIs. Proficient in troubleshooting server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with understanding of React and Redux. Skilled in network connectivity troubleshooting.
What We Offer
This role is fully remote and based in Colombia. Occasional travel may be required for project or team meetings. Twilio offers competitive pay, generous time off, healthcare, and a retirement savings program.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote