Core Responsibilities

The Collections Agent is exclusively responsible for managing the portfolio after the invoice has been issued and validated by FINKAM, focusing 100% on cash recovery, reducing DSO, and controlling delinquency through disciplined follow-up, negotiation, and escalation. Key tasks include daily monitoring of assigned aging, contacting clients for overdue invoices, negotiating payment plans within credit policies, and registering all actions in the official tool.

Requirements

The role requires monitoring aging, contacting clients for payment follow-up, negotiating terms, and escalating critical cases according to the risk matrix and credit policy. The agent must not handle tasks related to validating purchase orders, preparing billing documentation, or correcting pre-billing operational errors.

Additional Information

Experience Level

0-2

Job Language

Spanish

Work Mode

On-site