Especialista de Soporte de Operaciones en Cobranza
Plata CardCore Responsibilities
Follow up on operational incidents. Manage issues related to attendance, punctuality, absenteeism, shift changes, and conduct situations by coordinating with agents, supervisors, and coordinators. Identify turnover risks and analyze behaviors, trends, and attendance indicators to propose preventive actions. Provide coaching and support to agents showing recurring issues or signs of demotivation.
Requirements
2 to 4 years of experience in Contact Center, Customer Service, Workforce, Operational Human Resources, or related areas. Experience in managing attendance, punctuality, absenteeism, and operational stability. Knowledge of high-volume contact center operations and experience in analyzing indicators and preparing reports. Intermediate English level.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site