Remote Tier 1 Customer Support Tickets/Emails - Digital Subscription Platform - 02/2026
ModSquadCore Responsibilities
The role involves providing Tier 1 customer service via Zendesk for a digital subscription platform, handling inquiries related to refunds, cancellations, payments, technical issues, and account management. Representatives must respond to various customer requests with empathy and a personal touch.
Requirements
The ideal candidate is a superstar Tier 1 Customer Support Representative who can learn quickly and adapt to a fast-paced environment while maintaining focus when reviewing high volumes of information. Key requirements include strong attention to detail, analytical skills for identifying patterns, robust problem-solving abilities, and clear communication skills.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote