What You'll Do
Lead the customer support area to resolve operational incidents and errors. Audit on-site to understand the root causes of issues and transform corrective experiences into systemic learning. Evaluate operational feasibility, costs, and profitability for commercial requests, creating scalable operational plans. Ensure the customer journey is seamless for all audiences by maintaining impeccable governance and processes.
What We're Looking For
10+ years of experience in Operations, Logistics, or Customer Experience, with at least 5 years in leadership roles. Professional degree in Engineering, Business Administration, or related fields; postgraduate or MBA is highly valued. Proven track record in managing budgets (P&L) and designing processes for complex operations.
What We Offer
Flexible working hours and a supportive work environment. The company offers a fully covered health insurance plan and monthly credits to test their app. Opportunities for personal and professional development are also provided.
Key Skills & Technologies
Additional Information
Experience Level
Executive
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote