Technical Support Specialist I
MitratechCore Responsibilities
Serve as a first point of contact for customer inquiries via phone, email, chat, and support portal, providing prompt and professional service. Troubleshoot routine software, configuration, account access, and usability issues according to established procedures. Create, document, and manage support tickets within the support management system, ensuring accurate case notes and timely resolution.
Requirements
1-2 years of experience in customer service, technical support, help desk, IT support, or a related field. Basic understanding of web-based applications, SaaS platforms, browser technologies, operating systems, and networking fundamentals. Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline preferred.
Additional Information
Experience Level
Junior
Employment Type
permanent
Work Mode
Remote