ANALISTA DE SOPORTE & AUTOMATIZACIÓN (B2B)

Attend to B2B clients, users, and driver partners through various channels including chat, email, and social media. Resolve complex cases by investigating background information and data to find solutions. Monitor KPIs and propose action plans when deviations occur, while analyzing customer experiences to identify retention opportunities.

Bachelor's degree in Commercial Engineering. At least 1 year of experience in customer-facing roles such as customer support, sales, or account management. Proficiency in data analysis and Google Sheets, with a demonstrable interest in AI applied to support.

Joining Cabify means being part of a talented team with guaranteed professional growth, flexibility, and an exceptional work environment. The role offers a hybrid model combining remote work with office presence.