Team Leader Operations

Supervise a group of call center associates, monitoring work and attendance in line with policies. Coach team members regularly to ensure performance metrics are met and develop action plans for improvement. Conduct team meetings for communication and input, and handle escalated customer calls as needed.

Associate's degree in a related field with 2-4 years of relevant experience preferred. Strong communication skills, both written and verbal. Ability to lead a team and mentor employees to achieve performance expectations.