What You'll Do
Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams. Collaborate with customers' developers and support personnel to resolve complex problems. Analyze customer trends and report observations to improve support processes.
What We're Looking For
4+ years of relevant experience. Good knowledge of RESTful technology and APIs. Skilled in troubleshooting server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript. High competency in communicating complex technical issues to both technical and non-technical audiences.
What We Offer
This role is fully remote and based in Bogota, Colombia, providing support during 9am to 6pm Central Time. There may be occasional travel required for project or team in-person meetings.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote