Customer Service Representative
Sagan RecruitmentCore Responsibilities
Key Responsibilities: Answer inbound calls and respond to customer inquiries via phone, email, and chat. Schedule appointments and coordinate service bookings. Log interactions, update customer records, and maintain accuracy in CRM or service management tools. Follow up with customers on open issues, service confirmations, and feedback. Handle complaints and escalations with professionalism and empathy. Support outbound follow-ups including appointment reminders, satisfaction checks, and light upselling when applicable. Collaborate with internal teams to resolve customer issues quickly.
Requirements
Qualifications: 1+ years of experience in a customer service, customer support, or call center role. Comfortable handling a high volume of phone calls. Strong spoken English with clear pronunciation and confident phone presence. Experience using a CRM or service management tool (ServiceTitan, HubSpot, Housecall Pro, Jobber, Zendesk, or similar). Basic proficiency with Excel or Google Sheets. Reliable internet and a quiet home office setup. Able to work US business hours. Patient, empathetic, and able to stay calm under pressure. Nice-to-Haves: Experience in home services (HVAC, plumbing, electrical, cleaning, roofing). Background in scheduling, appointment booking, or service coordination. Familiarity with ServiceTitan or Housecall Pro specifically. Experience with outbound calls (follow-ups, upselling, retention). Bilingual English/Spanish.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote