Tech Support Analyst

Manage customer interactions to increase customer satisfaction and improve service quality for technical integrations on advertisers’ webpages. Provide pre- and post-sales support for self-service products, primarily supporting eCommerce tracking capabilities. Conduct call and email support regarding technical issues and perform proactive analyses of technical integrations.

Bachelor’s or technical degree in Computer Engineering or a related field. At least one year of experience in a technical-support role or similar, using CRM platforms in a B2B environment. Proficiency in HTML5, CSS3, and JavaScript, with English proficiency at a minimum CEFR C1 level.

The role requires 100% on-site attendance during the first four months, transitioning to a hybrid arrangement after that. Offers health and life insurance, additional vacation days, and internet reimbursement.