Customer Success Team Lead (Tech Touch) (Hybrid) (Fluent in English)

Manage a team of Customer Success Managers to build effective relationships with customers and maximize customer lifetime value. Monitor performance metrics and develop corrective action plans as needed. Ensure exceptional customer experiences and adherence to the customer journey. Conduct business reviews and report key outcomes to senior management.

Proven experience in customer success or account management roles. Strong leadership skills with a focus on team development and performance management. Excellent communication skills in English. Experience with CRM systems and customer engagement strategies.

The position is hybrid, allowing for a mix of remote and in-office work. Candidates are expected to submit their resumes in English. The company promotes a culture of continuous learning and collaboration.