What You'll Do
Serve as the first point of contact for Riders and provide a unique service experience by effectively resolving requests through various communication channels. Support the Logistics team by addressing their inquiries regarding orders and processes with agility and empathy. Actively participate in decision-making related to case resolutions for users, partners, and internal clients.
What We're Looking For
University degree or Technical Diploma. Previous experience in similar roles or customer service responsibilities. Intermediate knowledge of Excel/Google Sheets. Availability to work rotating shifts.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote