Business Analyst [Delivery] Colombia

Analyze problematic card delivery cases, identify patterns, and conduct root cause analysis. Lead communication with postal services on incident resolution and process improvement. Track resolution status and document outcomes. Collect feedback from ambassadors on app functionality through interviews, surveys, and support ticket analysis.

3+ years of experience in business analysis or operations in fintech, banking, or logistics. Strong process thinking and ability to diagnose operational problems end-to-end. Native or advanced Spanish; B2+ English for working in an international team. Experience with Jira, Confluence, Miro; basic SQL or spreadsheets.