Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Resolve escalated support issues through email, chat, and phone with empathy and precision. Proactively investigate customer problems and document findings clearly in internal tools. Provide follow-up support to ensure complete resolution and satisfaction. Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.

At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles. Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup. Advanced proficiency with tools like Google Drive, Zendesk, and HubSpot. Intermediate English proficiency and full professional fluency in Spanish.

Competitive salary and stock options (ESOP) from day one. An annual learning budget and accelerated development paths. English is the working language, with Spanish and Portuguese used every day.