Client Services Associate
Sagan RecruitmentCore Responsibilities
Location: Remote (LATAM Only) Salary Range: Up to 1200 USD/month Work Schedule: Monday to Friday, 08:00 AM – 05:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. Position Overview: We are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department. Essential Duties & Key Responsibilities: Provide timely and accurate information to inbound customer service requests. Respond promptly and professionally to incoming phone calls, E-mails, and other web-based systems. Process customer service requests according to established department policies and procedures. Provide timely feedback to the company regarding service failures or customer concerns. Schedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portals. Follow up throughout the life of existing tickets and keep the customers informed about ticket status. Determine problems that demand immediate promotion to direct supervisor. Support strategic ongoing initiatives communicated by the direct supervisor. Respond proactively to customer inquiries and concerns. Resolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each month. Verify data points and update the system as needed. Project management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc. Performs other duties as assigned or apparent. Experience & Qualifications: High School Diploma required. Bachelor’s degree preferred. Two (2)+ years of experience in customer service roles. Experience in entering a high volume of transactions quickly and accurately with great attention to detail. Proficiency with Microsoft Office and Excel. Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment. Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization. Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally. A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion. Strong problem solving and critical thinking skills. Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment. Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives. Ability to work evenings, weekends and holidays as required. Physical Demands and Working Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. Frequent use of a computer requires fine motor skills and hand-eye coordination. Ability to sit for extended periods while working from home or a designated workspace. Ability to perform tasks that require sustained attention and focus. To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. Your computer meets the following minimum requirements: Windows 10/11 2 GHz processor 4 GB RAM 40 GB of free hard drive space Standard HDMI output A quiet, distraction-free workspace is required for maintaining productivity. Collaboration with team members may occur through virtual meetings and communication platforms.
Requirements
Your computer meets the following minimum requirements: Windows 10/11 2 GHz processor 4 GB RAM 40 GB of free hard drive space Standard HDMI output A quiet, distraction-free workspace is required for maintaining productivity. Collaboration with team members may occur through virtual meetings and communication platforms.
Additional Information
Experience Level
Mid-Level
Employment Type
full-time
Work Mode
Remote