What You'll Do
Assist customers with troubleshooting message deliverability issues and debug customer code. Speak with customers on the phone and chat to guide them through the development of their SMS application. Collaborate with teammates and the Twilio Product and Engineering teams via Slack. File Jira tickets to report reproducible bugs and review the internal knowledge base to stay updated with industry shifts and standards.
What We're Looking For
Bachelor’s degree or equivalent work experience. 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software. A firm understanding of the technology stacks common to the Web ecosystem. Strong problem-solving and technical troubleshooting skills.
What We Offer
This role will be remote, based in Colombia while supporting the AMER time zone. You may be required to travel occasionally for project or team in-person meetings.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote