Technical Customer Success Manager

Own a portfolio of enterprise accounts characterized by higher ACV, multiple departments or business units, and greater technical and organizational complexity. Lead Executive Business Reviews (EBRs) with VP and C-suite stakeholders, translating platform usage into business outcomes. Monitor your portfolio and manage a structured cadence of touchpoints — onboarding, EBRs, expansion planning, renewal risk reviews — while proactively surfacing challenges before they become issues.

Experience managing a book of enterprise or strategic accounts as a CSM, Technical CSM, or Technical Account Manager (TAM). Proven experience leading EBRs with executive-level (VP/C-suite) stakeholders. Strong technical aptitude to understand and communicate how the platform's architecture solves complex, cross-departmental business problems.

Fully remote position with flexible working hours. Includes private health insurance, annual learning budget, and 20 days of PTO.