Customer Success Manager
FrontCore Responsibilities
The Customer Success Manager will own the entire renewal lifecycle for their book of business, including planning, forecasting, and negotiating contracts 90-120 days in advance. They will also drive customer value and adoption by building strong relationships, monitoring usage, leading business reviews, and ensuring customers realize measurable ROI.
Requirements
Candidates must have demonstrated experience in Customer Success within a B2B SaaS environment, with proven ownership over renewals and retention metrics. Essential skills include strong commercial instincts for contract conversations, the ability to interpret usage data into action, excellent communication, and high organizational skills.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid