Grupo QuintoAndar | Analista de Reclame Aqui Pleno - Afirmativa PCD

Manage individual complaint backlogs on the Reclame Aqui portal, Procon, and Consumidor.gov efficiently and autonomously. Conduct immediate and welcoming phone contact after receiving cases, ensuring clear verbal communication to resolve customer dissatisfaction. Analyze detailed scenarios within the QuintoAndar ecosystem, crafting and publishing strategic, objective, and professional official responses. Focus on meeting individual and collective productivity goals, including SLA and specific satisfaction indicators from Reclame Aqui.

Solid recent experience in frontline operations dealing specifically with Reclame Aqui and consumer protection agencies. Proven track record in environments with high volumes of complex complaints. Absolute proficiency in multichannel communication, including mandatory telephone support, as well as email and WhatsApp. Bachelor's degree completed or in progress.

The position offers a competitive salary and a hybrid work model, requiring in-office attendance twice a week in Vila Leopoldina, SP. The company emphasizes social inclusion and diversity, providing a supportive environment for all employees.