What You'll Do
Manage and configure users, roles, and permissions on the Genesys platform to ensure proper access. Coordinate and schedule routing windows and changes on the platform, ensuring minimal operational disruption. Supervise compliance with security policies in platform management and document changes for traceability.
What We're Looking For
Bachelor's degree in Systems Engineering or related field. Advanced English proficiency. Solid experience in managing and configuring Genesys, preferably in Contact Center environments. Deep knowledge in user management, routing, and IVR configuration.
What We Offer
AXA Mexico offers a path to enhance your skills and grow both personally and professionally. The company is committed to providing autonomy in decision-making and supporting your development.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote