Customer Service
OrbiaWhat You'll Do
Manage and track customer orders from receipt to final delivery. Coordinate activities with Logistics, Planning, Purchasing, Finance, and Sales to ensure commitments are met. Maintain effective communication with internal and external customers regarding order status, product availability, and delivery times. Address and follow up on requests, clarifications, returns, and complaints. Generate reports and indicators related to service levels and customer care.
What We're Looking For
Bachelor's degree in Administration, Industrial Engineering, International Business, or a related field. Previous experience in Customer Service or related areas. Knowledge of SAP and Microsoft Excel. Intermediate English proficiency. Strong organizational, communication, collaborative, and customer-oriented skills.
What We Offer
Competitive salary. Life insurance. Savings fund. Annual bonus.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Remote