Customer Support Team Lead (Night Shifts)

Drive the team’s ability to handle complex cases independently through targeted training and delegation. Monitor team performance against all service standards, ensuring targets are met without compromising customer experience. Facilitate continuous upskilling to ensure the team is equipped to cover all necessary tasks and manage the assigned team budget.

Fluent in English; proficiency in the language of the assigned team preferred. At least 6 months at Wise CS or 2 years in an external CS organization preferably in banking, internet, telecom industries, or international customer care centers. Proficient in Google Business Suite, Slack, and AI-driven support tools.

Salary of R$10,100 gross per month plus a 20% bonus for night shift hours worked in the previous month. Flexible working model with remote-first approach and an annual self-development budget. Includes health and dental allowance, life insurance, and paid time off.