What You'll Do
Implement a quality audit system for customer interactions, ensuring compliance with quality standards. Design and implement a feedback program for collections agents to improve quality metrics. Analyze performance data to identify and lead process improvement initiatives that enhance efficiency.
What We're Looking For
A minimum of 3 years of experience in a quality, operations, or process analysis role, preferably in a contact center or financial sector. Proficiency in data analysis tools such as SQL and advanced Excel. Strong analytical skills and ability to communicate complex findings effectively.
What We Offer
Competitive compensation with equity in the company. Opportunities for professional growth and development. A chance to work in a fast-growing fintech environment with a focus on redefining financial services.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote