Customer Service Agent: Portuguese (18:00pm - 3:00am)

Provide customer service via email, phone, or social media to resolve incidents. Manage incoming calls and chats, ensuring accurate and complete information is provided. Handle customer complaints and follow up to ensure resolution. Maintain records of customer interactions and process customer accounts.

Previous experience in User Support or Customer Service is highly valuable. Proficiency in Portuguese (oral & written) and fluency in English are required. Experience with Zendesk is preferred. Strong communication, organizational, and time-management skills are essential.

This role offers a home office setup with a great work environment among a young, international team. Benefits include health insurance, a Gympass membership, and a 40% discount on all Fever events and experiences.