Customer Support Specialist (Spanish Speaker - Nightime)

Provide world-class assistance via phone, chat, and email with a focus on solving problems thoroughly the first time. Resolve customer contacts and queries with empathy and minimal escalation, using advanced product and process knowledge. Maintain accurate records and strictly follow security and data privacy procedures across all channels.

Minimum of 1 year in a customer-facing role, preferably within fintech, banking, telecom, or global contact centers. Fluent in English and Spanish. Must be legally authorized to work in Brazil and located in/able to commute to São Paulo for the first month of training.

Remote-first role after initial training, with a salary of R$6,680 gross per month plus bonuses for language proficiency and night shift hours. Includes health and dental allowance, life insurance, and paid time off.